This Privacy Policy governs the manner in which (Awakenings Intensive Outpatient Treatment) collects, uses, maintains and discloses, share information collected through websites, mobile applications, and all services we provided by Awakenings Intensive Outpatient Treatment. This privacy policy applies to information collected when you access or use our websites or mobile applications, when you use Awakenings Intensive Outpatient Treatment’s services or when you otherwise interact with Awakenings Intensive Outpatient Treatment.

Prior to publishing this policy and Awakenings Intensive Outpatient Treatment website, this policy has been reviewed and adopted by Awakenings Intensive Outpatient Treatment for all interactions with Awakenings Intensive Outpatient Treatment products, services and publications, whether thru electronic media or otherwise.

The word “we” below refers to Awakenings Intensive Outpatient Treatment. The word “you” below refer to any visitor / user of Awakenings Intensive Outpatient Treatment’s website and related services.

  1. The Information we collect

Information you provide

We collect information you provide thru various channels: emails, phone calls or when you use our searchable database on our website. Thru these various channels, we may collect, but are not limited to collecting, the following information: your name, gender, email address, mailing address, phone number, date of birth, driver license number, state ID number, social security number, insurance provider information, issues we can help you with, family information, history of education and employment, previous involvement with professionals, history of drug and alcohol use, and medications you are currently taking.

Information we collect from your use of the website and related services

We collect information about you when you use our website as further described below:

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the our website and related services. (e.g. IP addresses, geolocation information unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, operating system, the state or country from which you accessed our website); and information related to the ways in which you interact with our website (e.g. referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the site, the frequency of your use of the site, error logs, and other similar information). We also collect different types of information about your location, including general information (e.g., IP address, zip code).

We may use the tools outlined below in order to better understand users. As we adopt additional technologies, we may also gather additional information through other methods.

  • We may use Cookies are small computer files transferred to your computing device that contain information such as user ID, user preferences, lists of pages visited and activities conducted while using the Services.

For more information on cookies, visit

  • We may use Web Beacons that are tiny graphic image files imbedded in a web page or email that may be used to collect anonymous information about your use of our services, the websites of selected advertisers, and the emails, special promotions or newsletters that we send you.
  • We may use third-party website analytics services in connection with your browsing experience throughout our website and related services (e.g. mouse clicks, mouse movements, scrolling activity and text that you type into the website or mobile application). These website analytics services generally do not collect personal information unless you voluntarily provide it and generally do not track your browsing habits across websites which do not use their services. We use the information collected from these services to help make the Services easier to use.

Information from third parties

We may obtain additional information about you from third parties such as marketers, partners, researchers, and others.

Bundled or de-identified data

We may bundle and/or de-identify information collected by the website and related services or via other means so that the information is not intended to identify you. Our use and disclosure of bundled and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose, in accordance with applicable laws and regulations.

  1. Children & teens below 16

We do not knowingly collect or maintain personally identifiable information from persons under 16 years of age. If you are under 16 years of age, you can use this site for its informative content. Should you seek treatment, please as for an adult to assist you in the process (including searching for providers listed in our databases). If we become aware that personally identifiable information of persons less than 16 years of age has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. To make such a request, please contact us at

  1. Website and related services use

Your access to and use of this website and our Services are subject to certain terms and conditions, which are set forth in our Terms of Use.

Use of Information

We may use the information that we collect for – inter alia — the following purposes: (i) for the purposes for which you provided the information (e.g. identifying a matching treatment center), (ii) as a follow up to your request, (iii) to provide, maintain, administer, improve, or expand the website and related services, perform business analyses, or for other internal purposes to support, improve or enhance our business, and other products and services we offer, (iv) to provide you with additional information that may be deemed of interest to you, (v) to customize and enhance your experience of the website and related services, (vi) to send you news and information about our services, (vii) to track and analyze trends and usage in connection with our website and related services, (viii) to better understand who uses the our services and how we can deliver a better user experience, (ix) to combine information received from third parties with the information that we have from or about you and use the combined information for any of the purposes described in this Privacy Policy, (x) to use statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts, (xi) to prevent, detect, and investigate security breaches, fraud, and other potentially illegal or prohibited activities, (xii) to enforce the terms that govern your use of the website and related services, (xiii) to protect our rights or property, (xiv) for administrative and technical purposed and (xv) for any other purpose disclosed to you in connection with your use of the website and related services.

Information sharing

As it may be deemed appropriate, we may share personal information about you with third parties in the following circumstances: (i) to provide, maintain, and improve our services, including service providers who access information about you to perform services on our behalf, (ii) with healthcare treatment providers with which you choose to interact through our portal, (iii) in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture or dissolution of all or a portion of our business (but only under non-disclosure and confidentiality agreements and protections); (iv) If we are under obligation to and or if believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (v)  to enforce applicable user agreements or policies, (vi) to protect the security or integrity of our website or services; and to protect us, our users or the public from harm or illegal activities, (vii) with your consent, and (viii) we may also share bundled, non-personally identifiable information with third parties.

Links to other websites

This website may contain links to other websites and those websites’ privacy practices may differ from Awakenings Intensive Outpatient Treatment’s. as We are not responsible for the privacy practices of third party websites. We suggest you to read the privacy policies of such third parties to learn more about their privacy practices.

  1. Regulatory environment

Confidentiality of health information

We aim at protecting your privacy as much as we can. To implement this goal, we designed an integrated system where on one end, very little of your health information is known by us when you use our portal (only the parameters you insert in our searchable database (the type of addiction for which you seek treatment, whether you are insured or not, whether you have relapsed or not, where you are located, and the matching type of facility you are looking for), and on the other end, the information we provide is limited to connecting visitors with healthcare providers directly without the need for any further inter action from us.

This being said, under specific circumstances (e.g. you need additional information, you previously used our services), some of your health information may become known to us. In such occurrence, the following regulations apply to your past, present, or future health, treatment, or payment for healthcare services:

  • Health Insurance Portability and Accountability Act of 1996 (“HIPAA”),
  • Health Information Technology for Economic and Clinical Health Act (“HITECH Act”)
  • Alcohol and Other Drug Confidentiality Law (42 C.F.R. Part 2)
  • California’s Confidentiality of Medical Information Act (“CMIA”).

While we comply with and enforce these regulations, each treatment provider listed in our database has its own Notice of Privacy Practices. We therefore suggest that you contact the treatment provider of your choice for more information regarding its privacy practices.

California privacy rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to info@

  1. Security

Data processing & storage

We may use third-party service providers to process and store personal information in the United States and other countries.

Internal safeguards and limits thereof

We have implemented reasonable administrative, technical, and physical safeguards to protect against loss, theft, misuse, and the unauthorized access, disclosure, alteration, and destruction of your information. These safeguards vary based on the sensitivity of the information that we collect, process, and store and the current state of technology.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

  1. Your privacy choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies; however, our website may not function properly if you do so.


If you are interested in more information about how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, or the Digital Advertising Alliance’s Consumer Opt-Out link to opt-out of receiving targeted advertising from companies that participate in those programs. Please note that even after opting out of interest-based advertising, you may still see Awakenings Intensive Outpatient Treatment advertisements that are not targeted toward you.     

  1. Changes to this privacy policy

From time to time, we may change this Privacy Policy. If we make changes, we will notify you by posting the updated policy on our website and revising the “Last Updated” date above. We encourage you to review the Privacy Policy whenever you use our Services to stay informed about our information practices and about ways you can help protect your privacy.

  1. No rights of third parties

This Privacy Policy does not create rights enforceable by third parties.

  1. Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

  1. How to Contact Us

Awakenings Intensive Outpatient Treatment